SHIPPING & RETURN POLICY

Domestic orders

Pricing terms for delivery within India

Whereever free shipping is mentioned in the product description, The price includes the shipping cost for shipments with in India. However if any OCTROI or entry tax levied by the local Government Autority customer should pay that tax amount at the time of delivery.

Shipping

The orders are despatched within 3 business days, and delivered in 3 to 10 business days. We ship through reliable leading courier/logistic/parcel services only, and the consignment can be tracked online wherever such facility is provided by the shipping company.

Shipping partners - Domestic

The Professional Courier covers 70000+ destinations in India
Speed Post : Currently link more than 1000 towns in India.

International orders

Pricing terms for delivery outside India

Pricing terms for International orders is DAP (Delivery at your place and import custom duty paid by importer/customer) and freight charges will be quoted while placing order over phone. Extended service area charges of the courier company and any import duty charged by Customs of the destination country should be paid by the customer at the time of delivery.

Shipping partners – International

FedEx : Currently covers delivery area of more than 220 countries.
DHL : Currently covers delivery area of more than 180 countries.

Time to Ship

The International orders are shipped within 4 working days.* However back orders and customized orders will be shipped on or before the time agreed by us. International order are delivered within 7 to 20 business days.

*Please refer in product detail page. Backorder shipping time may vary from product to product.

Damage

If you find the package of the product is tampered with or damaged before accepting delivery, Please refuse to take delivery or make a note in the acknowledgement slip that “Received the goods with damages” and describe in detail. Please take a video while opening the package. Camera should be in the same position from beginning to end of the video. At the beginning of the video rotate and clearly show all the sides of the package, damages and seal. Take a photo of damaged products and attach the video , photos and lodge your complaint by email to theonlineshoppingstoes1@gmail.com.

Return and Refund Policy

Return

Our return policy is customer friendly. Customer can raise the return request with valid reason through Email with in 24 hours of receiving the product. from the del482 days. After getting our approval product should be dispatched within 2 business days and return fright should be paid by the customer(Freight type : Paid).

Please note that return policy is NOT applicable for refund on below conditions

• - If your order is customized order
• - If your order is for multiple peaces
• - If your order is International Order
• - If your order is backorder/pre order
• - If customer selected the wrong size
• - Due to delay in delivery by the courier
• - Product that has been washed
• - Product not in its original condition
• - Product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
• - Product that exhibits physical damage to the box or to the product
• - If returned product lost/missed during transit. (In no way we are responsible for transit loss during return shipment)

To return a product you need to follow below steps:

a) Send an email to theonlineshoppingstores1@gmail.com with a valid reason for returning, order number, Quantity and product name with in 24 hours of receiving the product.
b) The customer on receiving confirmation email with shipping instructions should ship the product back before the expiry of the time limit which is 2 business day.
c) Please put the product in its original packaging and seal it well. Make sure you bubble wrap it so that product doesn't get damaged.
d) Ship the product to the mailing address mentioned in the confirmation email and send an email to theonlineshoppingstores1@gmail.com with the tracking number
e) On receipt of the product it will be inspected for damages and your amount will be transferred via original way of payment with in 25 business days.
Refunds are processed on 10th, 20th, and 30th of every month. Once refund is completed from our end - you will receive an email notification regarding the same. Please note that refund cannot be paid by cash.

Refund

a) If we are unable to ship any items in your order due to unforeseen circumstances, be assured that you will not be charged for items that are not dispatched. You will be refunded via original way of payment within 7 business days.
b) If customer paid twice for single order (Same order ID) then the refund should be for one transaction via original way of payment within 7 business days.
c) If amount received without order details, Our customer care will contact you through telephone or email you and ask to send us product details of your order. If we didn't receive reply from the customer with in 3 days, we will start the refund process and your amount will be refunded via original way of payment after deducting bank charges and payment gateway charges with in 7 business days.
d) If the customer used credit card for online purchase, amount will refunded after deducting payment gateway charges, bank charges and our service charges.
e) If the customer got approval for return and returned the product with original condition, amount will be refunded after deducting payment gateway charges, bank charges, packing charges, shipping charges and our service charges.

Replacement of product

We don't offer or accept any replacement of products.